
Let's build together.
Talk with a senior engineer about your product idea, architecture, and what it would take to build it.
6
years on the market
73%
new clients come from referrals
510+
finished projects
80+
software engineers
Services we offer
- 01AI-Driven Process Automation
> AUTOMATE THE BUSYWORK, NOT THE JOB <
We connect AI models with rules, human approvals, and existing applications to automate end-to-end workflows for new york businesses. This is intelligent automation that handles the repetitive tasks while keeping people in control of decisions that matter. Many New York clients start with one high-impact process, invoice processing in Midtown or claims intake on Long Island, and expand once results are proved. The goal is comprehensive automation that scales, not scattered bots that create new problems.
- Document intake without manual typing
- Smart routing for service tickets
- Automated KYC with audit logs
- Invoice matching to PO data
- Escalation rules for edge cases
> FROM PILOT BOT TO FULL OPERATIONS <
How do you move from a small AI pilot in one New York office to reliable automation across the whole company? This requires mapping processes across sites, designing governance, and measuring outcomes at scale. Scaling from pilot to enterprise demands understanding the differences between NYC and Albany workflows, building human-in-the-loop approvals for edge cases, setting clear SLAs and KPIs, and managing change across teams. SoftDoes helps you about that.
- Map processes across NY sites
- Design human-in-the-loop approvals
- Set SLAs, KPIs, and alerts
- Plan change management for local teams
- 02Machine Learning Model Development
> MODELS THAT MATCH YOUR DATA <
Machine learning model development means we design, train, and evaluate ML models on your company-specific datasets. This includes fraud detection, demand forecasting, churn prediction, and intelligent document processing. Our team handles dataset preparation, feature engineering, model selection, backtesting, and validation against New York regulatory and business constraints.
- Fraud scoring for NY finance
- Patient risk models for clinics
- Retail demand forecasting by borough
- Multilingual NLP for Queens
- SHIELD-compliant data validation
- Backtesting against NY constraints
- 03Artificial Intelligence Development
> AI BUILT AROUND YOUR REAL WORK <
Artificial intelligence development covers designing and building AI engines, recommendation systems, forecasting models, classification tools, and natural language processing, that connect to your current business systems. Our team engineers secure integrations that yield faster reports and better decisions. We focus on practical ai applications that solve actual problems, not impressive demos that gather dust. Our ai tools are tuned to your operating reality.
- Real-time insights for NY ops
- Models tuned to SHIELD Act compliance
- Secure integrations with core systems
- Support for hybrid NYC teams
- Regulatory audit readiness
- Multilingual data handling
- 04AI Operationalization
> KEEP YOUR AI RUNNING STEADY <
Our team turns experiments into stable services with CI/CD pipelines, monitoring, retraining schedules, versioning, and rollback plans tuned for regulated NY industries. Without proper operationalization, 80% of ML models experience performance degradation over time. We prevent that. This solves the “model in notebook” problem and the “bot broke last night” problem that Manhattan, Brooklyn, and Hudson Valley teams face regularly. Automated systems need ongoing support to deliver tangible business outcomes.
- Automated drift detection alerts
- Blue-green deployment for critical apps
- Compliance-ready logging and audit trails
- HIPAA and SEC trail documentation
- Rollback plans for production issues
- 05Custom AI Solutions
> ONE-OFF PROBLEMS, CUSTOM ANSWERS <
We design end-to-end AI products including underwriting tools, risk engines, scheduling systems, and AI copilots for internal teams. When off-the-shelf software handles 80% of what you need but fails on the last 20% unique to state regulations or local workflows, custom ai solutions fill that gap. SoftDoes supports pilot programs, phased rollout, and multi-year evolution. This approach works for New York organizations that cannot risk big-bang replacements of existing infrastructure. We build what you actually need.
- AI copilot for NY advisors
- Permit and license routing
- Custom risk scoring for lenders
- Construction scheduling with union rules
- Long Island claims processing tools
- Conversational ai for customer support
> AUTOMATE THE BUSYWORK, NOT THE JOB <
We connect AI models with rules, human approvals, and existing applications to automate end-to-end workflows for new york businesses. This is intelligent automation that handles the repetitive tasks while keeping people in control of decisions that matter. Many New York clients start with one high-impact process, invoice processing in Midtown or claims intake on Long Island, and expand once results are proved. The goal is comprehensive automation that scales, not scattered bots that create new problems.
- Document intake without manual typing
- Smart routing for service tickets
- Automated KYC with audit logs
- Invoice matching to PO data
- Escalation rules for edge cases
> FROM PILOT BOT TO FULL OPERATIONS <
How do you move from a small AI pilot in one New York office to reliable automation across the whole company? This requires mapping processes across sites, designing governance, and measuring outcomes at scale. Scaling from pilot to enterprise demands understanding the differences between NYC and Albany workflows, building human-in-the-loop approvals for edge cases, setting clear SLAs and KPIs, and managing change across teams. SoftDoes helps you about that.
- Map processes across NY sites
- Design human-in-the-loop approvals
- Set SLAs, KPIs, and alerts
- Plan change management for local teams
PRODUCTS BUILT ACROSS INDUSTRIES
Finance
We build trading, risk, and back-office systems for New York finance, focusing on latency, accuracy, and auditability. Our workflow automation reduces manual tasks, speeds approvals, and meets regulatory requirements.
Healthcare
We design automation services for hospitals, clinics, and health-tech firms across New York, ensuring data privacy and HIPAA compliance while streamlining intake, prior authorization, and documentation.
Education
Our AI automation supports universities, schools, and edtech platforms in New York by scaling enrollment, financial aid workflows, and student portals without overburdening staff or compromising customer satisfaction.
Construction
We automate scheduling, reporting, and field coordination for New York construction projects, accommodating multiple trades, inspectors, union rules, and city permits.
Technology
We provide AI integration for New York tech firms, connecting internal tools, APIs, and data pipelines into reliable, scalable systems for enterprises and growing companies.
Startups
We help New York startups implement AI-driven process automation for onboarding, support, predictive analytics, and finance, reducing operational costs and enhancing customer acquisition.
Compliance
Our AI automation services support banks, insurers, and public institutions in New York with controls, traceability, and change management, ensuring ethical AI practices and audit readiness.
Energy
We deliver intelligent automation solutions for New York utilities and energy companies to monitor assets, schedule maintenance, and secure critical field data.
Transparency at each stage
Discovery & Alignment
Defined goals and a precise roadmap ensure your vision is realized without unexpected pivots or hidden costs.
Technical Strategy
Senior engineers select the optimal tech stack with clear architectural reasoning for long-term scalability.
Iterative Development
Gain real-time access to code and staging environments with regular demos to track every milestone as it happens.
Careful Testing
Receive transparent QA, security, and performance audits to ensure a flawless and stable launch every time.
Deployment & Support
Stay in total control with full documentation and proactive monitoring to keep your systems running at peak performance.
Numbers Don’t Lie
Recent projects showcasing how we design, engineer, and deliver production-ready software solutions.

WHAT IT WAS LIKE TO BUILD TOGETHER
Direct feedback from founders and product owners – including many of our partners right here in New York – after shipping, scaling, and maintaining real production systems.
WHAT CHANGED IN PRACTICE
Clients didn’t stay because of promises. They stayed because delivery became predictable, ownership was clear, and the product kept moving forward after launch.
- 01Direct Access to Senior Engineers
You talk directly with the engineers building your AI-driven process automation in New York, not just account managers. This reduces misunderstandings, speeds decisions, and helps solve edge cases in New York-specific workflows. Project managers organize work and communication, while engineers discuss tradeoffs, integrations, and technical options live. When questions arise about robotic process automation handling specific NY regulatory requirements, the person answering is the one implementing the solution.
- 02Predictable Delivery
Work is scoped, sequenced, and delivered in clear milestones. Each release shows visible progress for New York stakeholders. No surprises, no rushed rewrites, no slipped releases that leave your team guessing. We share timelines upfront and demo working software often. AI automation projects in New York are planned with transparent roadmaps and weekly updates. When something changes, and it will, we surface it immediately so you can make informed decisions rather than discovering problems at the end.
- 03Built to Last Past Launch
We design systems and AI-driven process automation for New York companies to be maintainable, observable, and easy to extend. Launch is the starting point, not the finish line. This means proper logging, monitoring, documentation, and coding standards that allow internal teams to support and grow the system later. We treat automated systems as living products that need ongoing support rather than one-time projects. When your business processes evolve, your automation should evolve with them.
- 04No Babysitting Required
New York clients do not need to push us to move work forward. We drive planning, follow-ups, and risk tracking ourselves without requiring constant reminders. We use clear communication, shared tools, and regular check-ins so leaders stay informed without micromanaging. AI-driven process automation in New York continues to evolve without constant client prodding. You should be able to focus on your core business processes while we handle execution.
Technologies We Use
AI MODELS & LLMs
ML FRAMEWORKS
MLOPS & AI INFRASTRUCTURE
AI CLOUD PLATFORMS
AI AUTOMATION TOOLS
DATABASES / DATA INFRASTRUCTURE
Frequently Asked Questions
How is Communication Handled in AI Automation Projects?
A project manager leads day-to-day updates, scope, and timelines, while engineers join planning to keep AI implementation in New York aligned with reality. We use weekly calls, Slack or Teams channels, and monthly reviews depending on project needs. Decisions and tradeoffs are documented in shared systems so nothing gets lost. When technical questions arise about best ai automation services approaches or integration challenges, engineers participate directly. This prevents the telephone game that slows down many professional services engagements.
What Types of AI Automation Projects Are a Good Fit for SoftDoes?
We focus on long-term products, business-critical platforms, and automation that must run reliably for New York companies. These are are systems your business depends on. Good examples include claims systems, underwriting tools, CRM automations, data platforms, and internal portals. If your existing infrastructure needs intelligent automation that handles routine tasks while connecting to enterprise systems, that is our focus.
Do You Build MVPs or Only Large AI Automation Systems?
We build MVPs for New York clients when those MVPs are designed to evolve into production systems, not disposable demos. The difference matters because architecture, data, and security decisions made early determine whether you can scale later. AI-driven process automation in New York often starts small, one workflow, one department. We design even those first versions with production-grade foundations. This supports sustainable growth without forcing expensive rewrites when small businesses become large enterprises.
How Do You Handle Scope and Changes in AI Automation Projects?
Work starts from a defined scope. Any new idea is estimated, discussed, and either added or parked with full visibility. Changes are not absorbed silently or rejected outright, they are managed explicitly. This protects timelines and budgets for New York projects without blocking needed changes. When your automation needs shift because of regulatory updates or market conditions, we adjust together rather than pretending the original plan still makes sense. This approach supports implement automation that actually fits your evolving business.
What Happens After Launch of AI Automation Solutions?
After launch, we can stay on to maintain, monitor, and extend the system. This is especially important for ai automation in New York that touches core business processes and needs ongoing support. Options include ongoing retainer for continuous improvement, scheduled check-ins for monitoring and optimization, or full handover with training for internal teams. Your digital workforce should keep running smoothly whether we stay involved or not. We provide the documentation and knowledge transfer to support either path.
Will We Own the Code and Intellectual Property in AI Automation Projects?
Yes. New York clients own 100% of the code, repositories, and intellectual property created for them. This is reflected in our contracts from day one. We may reuse generic internal tools and frameworks separately, but everything built specifically for you belongs to you. This ownership protects your long-term control over AI-driven process automation in New York. You are not locked into depending on us forever. If you want to bring development in-house later or work with another partner, you have everything you need to do so.
What Makes SoftDoes Different from a Typical AI Automation Agency?
We offer senior engineers, direct communication, predictable delivery, and systems built for long-term ownership instead of volume-based outsourcing. The difference shows up in daily work: less handoff overhead, fewer staff rotations, and more focus on production-grade ai automation in New York. Top ai automation agencies measure success by how well your automated systems perform, not by how many hours they bill. We prioritize tangible business outcomes over activity metrics. When you work with an ai automation company built this way, your cutting edge ai technology actually gets deployed and maintained.
How Do You Price AI Automation Projects?
Pricing is structured around clear scope and outcomes, not the cheapest hourly rate. This supports sustainable ai solutions in New York rather than projects that go over budget because the initial estimate was unrealistic. We use fixed-fee phases for well-defined work, time-and-materials for evolving projects, or hybrid models depending on what fits best. Every engagement includes transparent estimates with ongoing support expectations spelled out. Our goal is strategic advantage for your business, not a race to the bottom on rates.
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How I Built SoftDoes. From Solo Developer to Custom Software Development Company
In 2019, I was a freelance software engineer working from a small apartment in Ukraine. Today, I lead SoftDoes, a 70+ person AI focused <a href='https://softdoes.com/'>custom software development company</a> headquartered in Kansas City, Missouri. This is the story of how I built it, project by project, client by client, through a war and across continents.










































