Short bio
An experienced Business Analyst with almost 7 years of experience in analysis, research, Customer support, Customer engagement management, Requirements management and Scope framing. Roles played: Business Analyst, Team Lead, Product Analyst, Researcher, and Insurance Specialist • Strong knowledge in working with different types of Agile Software Development Methodologies. •Hands-on experience in gathering requirements, analyzing documentation, stakeholder management. • Proficiency in writing stories, acceptance criteria, and other Agile artifacts. • Familiarity with software development lifecycle (SDLC) and project management methodologies. • Great attention to detail when verifying the development team's work based on the requirements provided. • Experience in conducting different types of testing, writing defect reports, presenting, reviewing, analyzing the work done. • Great skills in organizing the work process with Scrum Framework. • Good communication and soft skills. • Prior experience in working and managing different groups of employees.
Tech stack
Work experience
- SAP Consultant (CRM)Apr 2023 – June 20241 y.
User support
Responsibilities:- Incidents analysis and resolution
- Tickets handling: root cause analysis execution, bug fixing
- Technical system monitoring, and error tracking
- Mass clean-ups execution for proper system work
- Testing and bug reporting
- Collaboration with the Dev team and Architects.
- Product Owner/ Business AnalystApr 2022 – Jan 20239 m.
Define the processes, templates, and roadmap for product and delivery organizations
Responsibilities:- Take over for guiding the Product Managers on improving user story grooming
- Track the progress and measure the progress against the metrics established by him
- Mentor teams on Agile techniques like estimation, planning, story mapping
- Organize regular meetings with the team reporting the current situation and improvement of the products
- Manage products’ documentation.
- Conduct requirements analysis
- Create software prototypes and user stories
- Use agile/scrum methodologies to deliver product releases
- Manage the iteration and cross project tasks and dependencies
- Work with the project managers to estimate and plan future workload
- Collaborate with clients and gather feedback about products
- Manage client requests accordingly
