Eugene M.

Work experience

• Senior DevOps Engineer5/2021 - present5 y.

  Migration from Marathon / Mesos infrastructure into AWS EKS.

  Responsibilities:

  • Deployment and management of infrastructure in AWS with terraform
  • Setup of k8s microservices using helm / kustomize
  • Setup of automated microservice deployments using ArgoCD
  • Setup of bitbucket pipelines
  • Migration from bitbucket to GitHub and setup of GitHub actions
  • Extensive use of Jira for project work. Setup of project flows and boards.
  • Extensive use of Confluence pages for creating project knowledge base articles and guides.
• Release Engineer3/2022 - 12/20229 m.

  Implementation of improvements and new improvements in Jenkins by coding in Groovy.

  Responsibilities:

  • Setup of Jenkins Pipelines and maintenance of existing infrastructure
  • Rolling out of updates into infrastructure behind bitbucket pipelines
  • implementation of pipelines to deploy custom images using internal Kokoro solution
  • Maintenance of the infrastructure and providing support to numerous a company teams with consumption of core functionality made available to them for creating pipelines using Jenkins.
• Senior SysOps Engineer4/2019 – 5/20212 y.

  Setup and upgrade of k8s cluster with terraform

  Responsibilities:

  • Setup of new services with kustomise and implementation of bitbucket pipelines.
  • Setup from ground up and support of RabbitMQ in k8s staging and production envs in GCP
  • Setup from ground up and support of Prometheus with stackdriver integration in GCP + Grafana in staging and prod k8s clusters.
  • Implementation of clamav solution in staging and production k8s clusters
  • Setup of alerts in NewRelic, Prometheus
  • Setup from ground up of new products starting from repo creation in Github, CI/CD (using Jenkins), deployment and support in k8s staging and prod clusters. Cooperation with development teams.
  • DNS related work and setup using Cloudflare
  • Import of Dbs, setup of new roles etc in Postgres Dbs.
  • Setup of automated DB dumps using Jenkins and AWS s3 storage.
  • 24/7 support of production environments on shift base ( troubleshooting of pipelines, implementation and upgrade of services in k8s, update of DBs etc)
• Senior DevOps Engineer2/2018 – 4/20191 y.

  Migration of customer products based on Terraform and Ansible code from one version to another

  Responsibilities:

  • Support with MariaDB version upgrade in AWS on customer live environment
  • Support of development teams with daily tasks around deployment of new features etc
  • Improvements to Bamboo CI/CD tool
  • Deep understanding of Terraform, Ansible, Attlassian Suite of Services and AWS
• Senior Cloud Engineer2/2018 – 4/20191 y.

  Support, maintenance and improvement of company’s large cloud infrastructure running on vmware, aws, marathon / mesos, docker, gitlab and puppet in core etc.

  Responsibilities:

  • Daily support of development teams and their dedicated dev ops teams with numerous queries and questions around deployments and best practices of utilizing William Hill Cloud.
  • Resolution of issues to unblock our development teams.
  • Daily collaboration with our teams in UK and their representatives in Krakow office.
  • Work on jira tasks around improvements upon existing infrastructure as part of internal projects of the cloud team,
  • Expert knowledge of vmsphere, marathon/mesos, docker, clp /splank, gitlab and git commands, puppet automation, Jenkins, internal company solutions etc
• Cloud Administrator8/2014 – 8/20184 y.
  Responsibilities:

  • Perfect understanding of responsibilities and goals, on the fly learning and grasping information, efficient interaction with cross functional teams (developers, Infrastructure teams (data center team, Cisco Process Orchestrator (CPO) team, Cisco Prime Service Catalog (PSC), QE teams etc);
  • Complex installation and configuration of OpenStack Liberty and Newton (the newest) on CentOS 7 VM in vCenter environment for the development team. Creation of Projects, Networks, Routers, Switches, uploading images and setting up instances. Troubleshooting issues with OpenStack components and customer hardware where Openstack was installed. Utilization of monitoring systems (like Zabbix etc) to gather information about failed equipment on customer side.
  • Docker Engine installation and configuration:
  • Installation of Docker Engine, configuration of Docker Engine to automatically start at VM system boot,
  • configure Docker Engine to expose both local socks and TCP interfaces on VM external interface Securing of TCP interface with SSL keys.
  • Jenkins CI installation and configuration:
  • Installation and configuration of latest stable version of Jenkins CI directly to VM;
  • Installation and configuration of latest stable version Jenkins Docker plugin
  • Dockerfile:
  • Creation of Dockerfile to build docker container with Nginx and PHP-FPM and Wordpress. All required modules must be pre-configured.
  • CI automation:
  • Creation of task to automatically build docker container with Nginx and PHP-FPM and Wordpress and MySQL with Dockerfile.
  • Creation of task to automatically build docker container when new version Wordpress will be released;
  • Creation of task to start new builded docker image container with Nginx and PHP- FPM and Wordpress and MySQL.
  • Assembling of builds and performing complex installations and upgrades of environments that involved upgrade of Cisco Prime Service Catalog clients, Cisco Process Orchestrator clients, Intelligent Automation for Cloud content on Cisco Prime Service Catalog and Cisco Process Orchestrator, database clients, installation of patches etc. on different environments (multi-clustered, single clustered, Linux or Windows virtual servers with different database systems. Performed verification upon completion of upgrade to make sure upgrade was successful and all channels connected correctly;
  • Creation of environments from scratch on demand of the team (developers, QE,), maintenance and usage of these environments for testing and development (for example: created an IPv6 Environment from scratch which was a platform for development of Cisco Intelligent Automation for Cloud content for IPv6 related user stories for more than 6 months, was involved in setting up, management of environment and close interaction with developers on making the development possible, troubleshooting issues on environment and testing provisioning virtual machines there etc);
  • Created and configured Windows and Linux templates in vSphere and OpenStack on different labs and environments (cvf12 lab, IPv6 lab, IAC lab etc) for provisioning of Windows and Linux VMs from these templates in vCenter and OpenStack. Used the templates I created and configured for tests with Application Configuration management tools such as Chef and Puppet and in IPv6 lab. These tasks required very deep knowledge of Linux, Windows, OpenStack, vCenter, Puppet, Chef and networking.
  • Was able to determine and investigate issues in vCenter infrastructure (data center side) and then present my findings to Infrastructure teams (DC teams). Issues with domains, proxy servers, hosts, lack of permissions etc.
  • Advanced knowledge of procedures and flows in terms of work with RALLY agile system. Was responsible for creating and managing User Stories, Tasks and Test cases in RALLY agile system;
  • Performed troubleshooting of issues while working on tasks, conducted deep investigation of issues and presented findings to QE and dev teams.
  • Tasks:
  • Application Configuration Management (ACM) service within Cisco Inteligent Automation for Cloud which required in depth understanding and knowledge of Cisco Intelligent Automation for Cloud, Puppet, Chef, vCenter and OpenStack. Tasks foresaw creation of Puppet / Chef master servers in vCenter on Linux or Windows platforms, Connection of vCenter, OpenStack, Puppet and Chef to Cisco Intelligent Automation for Cloud system, provisioning of virtual servers on OpenStack and vCenter platforms with deployment of Puppet and Chef agents and installation of roles (applications) to the provisioned servers.
  • IPv6 lab. Performed complex installation form scratch of IPv6 environment for development and testing using vCenter platform. Tested provisioning of virtual machines by launching orders from Prime Cisco Catalog portal and tracking them in Process Orchestrator solution and vCenter and troubleshooting issues that were emerging on the way. Goal was that the virtual machines (Windows, Linux) would receive correct IPv6 addresses in accordance with implementation in PO and PSC.
  • Performing tests that involved comparing databases on environments with different PSC, PO and IAC versions. For example: Performed complex upgrade from 4.1 to 4.3 CIAC version (PSC, PO and IAC content) on one environment and then compared data base schemas with environment that had 4.1 version to determine if there were any differences. Documented differences that were found and included in release notes if such were impossible to fix.
  • In-depth knowledge of CIAC (PSC, PO, IAC content). Performed numerous tasks and tests in PSC and PO tests in course of 4 years in Cisco Inteligent Automation for cloud (IAC) department;
  • Worked on documentation tasks that required creation of articles in internal Wiki and was engaged in updating release notes, admin guides and installation documentation on various topics (for Instance created Article were described all testing results of IPv6 lab testing, article that described setup of Application Configuration Infrastructure (Puppet and Chef servers in vCenter and Openstack) in IAC, articles describing environments that were setup and configured), altered release notes, installation guides in various arias of responsibility.
  • Participated in planning sessions in the beginning of certain stretches with scrum masters, developers and other teams where advised on creating User stories, tasks and test cases and role assignment. Was also responsible for creating user stories, tasks and test cases and assigned them among team members.
• Project manager, scrum master, technical writer, QE and CCP developer7/2013 – 8/20141 y.

  Project managerial role:

  Responsibilities:

  • Work in accordance with waterfall development model
  • Composition, updating, distribution and maintenance of design documentation needed for the project as well as all actions related to creation of bilateral dialogue focused on approval of technical requirements;
  • Composition of test plan documents;
  • Gathering daily work progress status from team members by means of daily standups;
  • Composition of written reports to superiors;
  • Arrangement and coordination of meetings with developers and international customers (UK);
  • Communication of important updates, requirements and questions to the development team and customers;
  • Distribution and assignment of tasks to the development team members.
  • Quality Assurance Engineer Lead role:
  • Performed quality assurance tasks within a small development team (10 – 13 people) . Tested literally all implementation that was done by this development team for British Telecom customer. Tested PSC, PO custom content developed for the customer, reproduced bugs submitted by the customer and then either addressed them further to development team or in case bugs were irreproducible handled it with the customer and provided support with attempting to reproduce it in their environment and determine possible differences in setup. Sometimes issues addressed by customer were caused by improper configuration of the content on their environment. Created test documentation and video and audio recordings confirming quality of the implementation done by development team and presented it to the customer.
  • CSP developer role:
  • Development of order forms, service items, dictionaries, active form components and many other items and entities on front end by means of tools and functionality supported by Cisco Service Portal in the form and structure requested by the customer and described in requirements documents;
  • Development of process flows and actions on back end triggered by requests in order forms submitted on Service Portal side by means of tools and functionality supported by Cisco Process Orchestrator.

  Technologies: Cisco Service Portal, Cisco Process Orchestrator, SQL, vCenter, Windows, Linux

• Front Line Support team member and Quality Assurance06/2012 – 7/20131 y.
  Responsibilities:

  • Worked in customer facing team responsible for on call 24/7 technical support and quality assurance. Was involved in a whole spectrum of activities related to providing quality support to distributors and customers around the globe in view of technical issues and questions by means of phone and mail. Conducted Quality Assurance of the products provisioned for customer such as virtual servers, VOIP numbers, application servers, shared folders etc. Position held required “out of the box” thinking, individual approach to every issue, search for alternative solutions in most of the cases as well as work under pressure, highly developed time management skills and maintenance of high quality standards.
  • Administrating and troubleshooting problems with the following services supported:
  • All Parallels products (Parallels Business Automation, Parallels Operations Automation, Parallels Plesk Panel on Windows OS and Linux OS, Parallels Virtuozzo Servers, Parallels Virtual Automation);
  • vCenter;
  • IASO cloud backup solution;
  • Soonr cloud solution;
  • Cloudbackup solution;
  • Hosted Virtual Desktops (Parallels Virtuozzo Containers with Windows Skin that had a look and feel of Windows 7) and infrastructure (AppServers, SharedFolders);
  • Hosted Servers (VMware);
  • Voice over IP technologies;
  • Hosted Exchange (Exchange 2007);
  • McAfee MXlogic;
  • Problems with Windows Servers 2008/2003,
  • a company Office 2007/2010,
  • Active Directory.
• Computer database analyst, sales support consultant10/2011 – 07/20129 m.
  Responsibilities:

  • Computer database maintaining and monitoring;
  • Daily review of the data submitted by the customers to the Nehanet CRM system;
  • Providing trainings to and consultations to customers in terms of work with SiTime applications and databases;
  • Efficient order processing;
  • Cooperation with multiple channels in terms of shipment arrangements;
  • Communication of the latest information on products, lead times, new features of SiTime applications in forms of reports, certificates and spreadsheets to customers and partners;
  • Computer data analysis and maintenance;
  • Preparation of daily, monthly and annual reports on various data;
  • Efficient communication with the customers including electronic correspondence and verbal communication;
  • Understanding the needs of customers and ability to timely satisfy customer’s inquiries (timely shipments, order processing);
  • Effective prioritizing of work and high level of time management skills;
  • Ability to work under pressure to meet deadlines.