
Let's build together.
Talk with a senior engineer about your product idea, architecture, and what it would take to build it.
90+
Active Client Partnerships
80+ Person
Product & Engineering Team
100%
Your Code & IP Ownership
U.S.-Led
Delivery & Accountability
Services we offer
- 01User Experience Design
> INTUITIVE PRODUCT EXPERIENCES AND DIGITAL SOLUTIONS <
User experience design is the practice of mapping how real people move through a product, identifying where they get stuck, and restructuring those paths so tasks feel obvious. It covers user research, information architecture, journey mapping, wireframing, and interaction logic. The problems it solves are concrete: confusing signup flows, high support ticket volume, low conversion on key actions, and poor handoff between design files and engineering sprints. UX design improves user satisfaction and engagement because every screen is tested against actual behavior, not assumptions. When a product team skips this step, they tend to learn what users need only after shipping, which costs more to fix. Companies across Scranton and northeastern Pennsylvania run products in regulated and data heavy environments where a single unclear form field generates dozens of support calls. Our SoftDoes team researches users, maps their journeys, and shapes flows from the first idea through release. Many agencies in Scranton incorporate UX as part of broader digital strategies, but our focus stays on the product itself: the screens, the logic, and the measurable outcomes. User centered design enhances product usability when every decision traces back to observed behavior.
- Research backed flows
- Clear journey maps
- Lower support load
- Faster onboarding
- Ready for engineering
> USER EXPERIENCE THAT DRIVES RESULTS <
User experience design is essential for creating products that meet real user needs while aligning with business goals. It involves continuous testing, iteration, and refinement to ensure every interaction feels natural and efficient. By focusing on usability, accessibility, and emotional impact, UX design helps reduce user frustration and increase engagement. For Scranton companies, investing in UX design means delivering digital solutions that resonate with their audience and support long-term success. SoftDoes combines deep user insights with strategic thinking to craft experiences that drive measurable growth.
- User-centered approach
- Usability testing
- Accessibility compliance
- Emotional engagement
- Strategic alignment
- 02User Interface Design
> PRECISE INTERFACE LAYOUTS <
User interface design takes validated wireframes and turns them into detailed visual screens: layout, typography, color, spacing, and component states. It is where a product gets its visual hierarchy, so users see the right action first and secondary information second. Effective UI design can reduce user errors by 40% because clear labels, consistent buttons, and well placed feedback prevent mistakes before they happen. Without a disciplined UI layer, products accumulate inconsistent screens, unclear disabled states, and duplicate components that slow down front end developers. Responsive UI design ensures interfaces adapt across mobile devices and desktops, so the same product works whether someone is at a desk or on a job site. Our team at SoftDoes converts UX wireframes into polished UI systems with design tokens, reusable components, and developer ready specs. We define color palettes, type scales, and spacing tokens once, then apply them across every screen so that new features match existing ones without guesswork. For Scranton teams that lack a full time UI designer, this means a complete, visually appealing interface system they can hand to any front end developer. Choosing a Scranton UX design company with strong UI capabilities removes the gap between what the designer intended and what the engineer implements. Agencies in Scranton blend UX with web development and digital marketing, but our UI work focuses on production quality specs that ship without rework.
- Consistent design language
- Accessible components
- Clear visual hierarchy
- Developer ready specs
- Design system thinking
- 03Product Design Services
> PRODUCT VISION INTO SCREENS FOR EFFECTIVE DIGITAL PRESENCE <
Product design services connect strategy, UX, and UI into one continuous process: from the first concept development session through clickable prototypes and production ready assets. Product development involves transforming ideas into market ready products, and our role is to make sure every interface decision ties back to a validated user need. The problems this solves include unclear product direction, scattered backlogs where features compete without evidence, weak feature adoption after release, and wasted engineering cycles on screens nobody tested. Effective product development requires cross functional team collaboration, so we work alongside your developers, not in a silo. Prototyping is a key step in the product development lifecycle because it exposes usability gaps before a single line of production code is written. Our SoftDoes product designers run discovery sessions, frame the roadmap, test prototypes with real users, and hand off annotated files to your engineering team. Successful product development integrates user feedback throughout the process; we run usability checks at wireframe, mid fidelity, and high fidelity stages. For Scranton companies choosing a long term partner as their Scranton UX design company, this end to end approach means one team owns the design outcome from research through release. Market research is essential for effective product development strategies, and we use it to sequence features by actual demand rather than internal opinion. Digital agencies in Scranton typically focus on small to medium business solutions, but our product design practice handles enterprise software and complex multi user platforms as well.
- Structured discovery
- Clickable prototypes
- Feature prioritization
- User testing insights
- Release ready assets
> INTUITIVE PRODUCT EXPERIENCES AND DIGITAL SOLUTIONS <
User experience design is the practice of mapping how real people move through a product, identifying where they get stuck, and restructuring those paths so tasks feel obvious. It covers user research, information architecture, journey mapping, wireframing, and interaction logic. The problems it solves are concrete: confusing signup flows, high support ticket volume, low conversion on key actions, and poor handoff between design files and engineering sprints. UX design improves user satisfaction and engagement because every screen is tested against actual behavior, not assumptions. When a product team skips this step, they tend to learn what users need only after shipping, which costs more to fix. Companies across Scranton and northeastern Pennsylvania run products in regulated and data heavy environments where a single unclear form field generates dozens of support calls. Our SoftDoes team researches users, maps their journeys, and shapes flows from the first idea through release. Many agencies in Scranton incorporate UX as part of broader digital strategies, but our focus stays on the product itself: the screens, the logic, and the measurable outcomes. User centered design enhances product usability when every decision traces back to observed behavior.
- Research backed flows
- Clear journey maps
- Lower support load
- Faster onboarding
- Ready for engineering
> USER EXPERIENCE THAT DRIVES RESULTS <
User experience design is essential for creating products that meet real user needs while aligning with business goals. It involves continuous testing, iteration, and refinement to ensure every interaction feels natural and efficient. By focusing on usability, accessibility, and emotional impact, UX design helps reduce user frustration and increase engagement. For Scranton companies, investing in UX design means delivering digital solutions that resonate with their audience and support long-term success. SoftDoes combines deep user insights with strategic thinking to craft experiences that drive measurable growth.
- User-centered approach
- Usability testing
- Accessibility compliance
- Emotional engagement
- Strategic alignment
PRODUCTS BUILT ACROSS INDUSTRIES
Finance
We refine dashboards, verification steps, and data dense forms so finance users complete tasks with fewer errors. Our UI/UX work clarifies complex number heavy interfaces.
Healthcare
Records, scheduling, and portal experiences get clearer flows through our user experience design process. We apply accessibility standards and research to every patient facing screen.
Education
Learning platforms and admin tools become easier to navigate when product design services focus on clear paths and inclusive interfaces for students and staff.
Construction
Field apps and project management views work better after our UX design simplifies data entry, reduces errors on site, and maps workflows to how crews actually operate.
Technology
Complex platforms with heavy integrations need interface clarity. Our design services help technology teams organize dense feature sets into usable, well structured screens.
Startups
Fast moving teams need user experience design that keeps pace: discovery, prototyping, early user feedback, and launch ready UI within tight timelines.
Compliance
Regulated products require explainable interfaces. We map compliance requirements into usable journeys through disciplined UX and product design methods.
Energy
Monitoring panels, field applications, and reporting tools gain clarity through our UX design services that prioritize safe interaction patterns and readable data displays.
Transparency at each stage
Discovery & Research
We audit audiences and competitors to define pain points, ensuring design solves your specific business challenges.
Design Strategy
Creating concepts and user flows to build an intuitive product structure and seamless interaction logic.
Iterative Prototyping
Real-time progress you can see, from wireframes to high-fidelity mockups that bring your digital vision to life.
Usability Testing
We validate every button and transition through real-world scenarios to eliminate friction before development.
Handoff & Support
Complete design systems and asset delivery with ongoing expert support to ensure pixel-perfect implementation.
Talk With Our Scranton UX Team
If your Scranton team is working on a new product, rethinking an existing interface, or dealing with a legacy platform that frustrates users, share it with us. Reach out to SoftDoes product and engineering leads directly for a focused conversation about your UX priorities.

Numbers Don’t Lie
Recent projects showcasing how we design, engineer, and deliver production-ready software solutions.
WHAT CLIENTS SAY
Independently verified reviews from real clients on Clutch.co
WHAT CHANGED IN PRACTICE
Clients didn’t stay because of promises. They stayed because delivery became predictable, ownership was clear, and the product kept moving forward after launch.
- 01Direct Access to Senior Engineers
At SoftDoes, senior UX designers and engineers work on your project directly. There is no account manager relaying messages between you and the people doing the work. Your product owners and CTOs talk to the same person who opens the design file and writes the interaction spec. This shortens feedback loops for Scranton teams because questions get answered in the same conversation, not forwarded through a chain. Our seniors have worked on complex multi user platforms and can discuss technical tradeoffs in plain language. You get a UX design team that understands both the interface and the code behind it.
- 02Predictable Delivery
Every user experience design project we run follows a written plan with defined phases, milestones, and review points. We break UX and UI work into stages that match your release schedule so nothing sits idle waiting for approval. After each phase, you receive a written summary of what was completed, what changed, and what comes next. Prototypes and specs serve as milestones, not just deliverables; they prove progress in a way a status email cannot. Scranton leaders always know exactly where the project stands because our updates are specific, not vague. This predictability lets your engineering team plan their sprints around confirmed design output.
- 03Built to Last Past Launch
Our UX and UI work is designed with future changes in mind, not just the current release. We create design systems, document interaction rules, and define component usage so your team can extend the product without calling us for every new screen. This long term UX design approach helps both small and large Scranton teams add features confidently because every new piece fits the existing system. SoftDoes avoids one off designs; we think in patterns that repeat cleanly across sections of your product. Documentation covers not just what each component looks like, but when and why to use it. The result is a product that stays consistent as it grows, even when new designers or developers join your team.
- 04No Babysitting Required
Once goals and scope are clear, SoftDoes runs independently with research, UX, UI, and regular status updates. We do not wait for you to chase us for progress or remind us of deadlines. Our team raises questions early, flags risks before they become problems, and documents every decision so nothing gets lost. Scranton clients do not need to manage every detail of our UX design company engagement because we treat your product as if it were our own. Proactive communication means you hear about blockers the day we find them, not the day they delay a milestone. This self directed approach frees your leadership to focus on their own work while knowing the design track is moving forward.
Technologies We Use
DESIGN TOOLS
VISUAL DESIGN
PROTOTYPING
COLLABORATION & WORKFLOW
Frequently Asked Questions
Everything you need to know about working with SoftDoes. Can’t find an answer?
How does a Scranton UX design company like SoftDoes handle communication with our in house team?
We use a combination of scheduled video calls, shared project boards, and direct messaging channels so your team can reach us during working hours. Our designers speak directly with your product owners and engineers; there is no intermediary translating requirements. After key workshops or review sessions, we send written summaries with decisions recorded and next steps listed. The typical rhythm is a weekly sync plus async updates as design work progresses. For urgent items, we respond the same day on the shared channel. This structure keeps UX design progress visible to everyone involved without adding unnecessary meetings.
What types of projects are a good fit for SoftDoes?
We work on new product design from scratch, full platform redesigns, focused UX audits, and targeted flow improvements like onboarding or checkout sequences. Both short engagements (a two week audit) and long partnerships (ongoing product design across quarters) fit our model. Typical examples include redesigning an onboarding flow that loses users, creating a design system for a growing SaaS product, or modernizing a legacy internal tool. Over 70% of businesses prefer custom software for unique requirements, and our UX and UI work supports those custom builds. We also handle landing pages, dashboards, and multi role enterprise platforms. As a Scranton UX design company, SoftDoes adapts scope to your team's capacity and timeline.
Does SoftDoes design for web, mobile, or both?
We design for responsive web, native mobile (iOS and Android), and complex internal tools that run on specific devices or screen sizes. Each platform has its own interaction conventions, and we respect those while keeping your brand identity consistent across all of them. For cross platform products, we define shared design tokens and components, then adapt layouts and navigation to each context. Web UI follows browser conventions; mobile follows platform guidelines from Apple and Google. We also handle tablet and kiosk interfaces when the product requires them. Our UI design process accounts for every breakpoint and device class your target audience uses.
How many revision rounds are included in the design process?
Early exploration phases (research synthesis, wireframes) invite broader changes because the cost of iteration is low and the goal is to find the right direction. As work moves into visual design and high fidelity prototypes, revisions become more focused on refinement rather than restructuring. We define revision expectations at the start of each phase so there are no surprises about what feedback is in scope. Most projects include multiple rounds at each stage, with clear criteria for what constitutes a round versus a minor tweak. We adjust for urgent Scranton timelines when a launch date is firm and design needs to move faster. Every round is documented so decisions do not get revisited without new evidence.
What support can SoftDoes offer after launch?
After launch, we monitor user behavior through analytics, run follow up usability tests, and refine flows based on real usage data. Minor UI corrections, new feature design, and roadmap advice are all part of our post launch product design services. We track metrics like task completion, drop off rates, and support ticket themes to identify where the interface needs attention. Modernization can enhance user experience and engagement even after the initial release when informed by actual user data. Our team produces actionable reports, not generic dashboards, so your product leads know exactly what to change next. Ongoing partnerships work well for teams that release features continuously and need UX coverage across sprints.
Who owns the design files and IP?
You own all design files, research outputs, and intellectual property produced during the engagement once payment is complete. This includes research summaries, wireframes, UI source files, prototypes, interaction specs, and exported assets. We work in standard tools (Figma, FigJam, and common documentation platforms) so your team can access and edit everything independently. Export formats are production ready: SVG, PNG, PDF, and native design files. SoftDoes retains the right to reference the project type and general scope internally for portfolio purposes, but we do not reuse your specific designs, branding, or proprietary flows. Full ownership means you can hand the files to any future designer or developer without restrictions.
What makes SoftDoes different from a typical Scranton UX design company?
Most agencies assign a project manager who coordinates between separate design and development teams. At SoftDoes, senior designers with engineering awareness work on your product directly, which means fewer miscommunications and faster iteration. We focus on complex digital products (enterprise platforms, multi role tools, data heavy dashboards) rather than campaign websites or social media marketing assets. Our track record across 500+ projects shows consistent results: reduced task times, lower error rates, and higher user adoption. Scranton lacks many dedicated enterprise level standalone UX consulting firms, and SoftDoes fills that gap with hands on, senior led work.
How does SoftDoes price UX and UI design projects?
UX and UI pricing depends on the clarity of your goals, the complexity of the product, the number of user roles and flows, and the collaboration model you prefer. We offer project based engagements with a fixed scope and ongoing product partnerships where our team embeds with yours across sprints. Before any commitment, we review your current state and define scope in writing so both sides know exactly what is included. SoftDoes gives local clients transparent breakdowns of effort, deliverables, and timelines before work begins. We do not use opaque hourly billing with undefined caps. Every engagement starts with a scoping conversation that results in a clear written proposal.
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